Shipping Policy
In-stock orders ship after the 3-day holding period, usually within 1–3 business days after that. Report shipping damage within 3 calendar days of delivery, and inspect freight before signing.
Processing and ship times
- In-stock items: processing begins after the 3-day holding period described in our Order Cancellation Policy. You can ask us to waive the holding period to ship sooner.
- Drop-shipped items: many products ship directly from the manufacturer or a distributor warehouse, and an order with several items may arrive in separate packages.
- Special orders and imports: ship times follow the lead time given at purchase (see our Special Orders Policy).
- Tracking: sent by email when your order ships. Allow up to 48 hours after the holding period before contacting us for an update.
Ship-time estimates are not guaranteed. If we cannot meet a shipment timeframe, we will notify you of the delay and give you the option to cancel for a full refund. If timing matters, call us before ordering to confirm stock.
Carriers and delivery
We ship by UPS, FedEx, USPS or freight carrier, chosen by size and destination. High-value orders may require a signature. You are responsible for entering a correct, complete address. Address corrections, returns to sender and refused deliveries may incur carrier fees, which are deducted from any refund or billed to you.
Freight and oversized items
Large items such as aero kits, seats, exhausts and wheel and tire packages may ship by truck freight (LTL). The carrier will schedule delivery. Residential delivery, liftgate and limited-access fees may apply and will be quoted before shipping.
Inspect every freight shipment before signing. Open the packaging in front of the driver when possible. If you see damage, or the driver won't wait, write "SUBJECT TO INSPECTION – DAMAGED" on the delivery receipt with a short description. Signing a clean receipt can void the damage claim.
Damaged, missing or lost packages
Report damage or missing items to PMD within 3 calendar days of delivery:
- Reply to your order confirmation email or call 904-755-8360.
- Send photos of the outer box, shipping label, packaging and the damaged item.
- Keep all packaging and do not install or modify the item. The carrier may need to inspect it or pick it up.
- Do not return the item until we give you instructions.
PMD files the carrier claim and will repair, replace or refund the item once the claim is resolved. Claims reported late, or without photos or packaging, may be denied by the carrier.
If tracking shows delivered but you didn't receive the package, check with neighbors and your building, then contact us within 3 days. We will open a carrier trace; we may ask for a signed statement or police report for stolen packages.
Alaska, Hawaii, U.S. territories, APO/FPO and P.O. boxes
These destinations may need extra shipping charges or a different carrier, and some items cannot ship there. We will contact you with a quote before shipping.
International orders
International orders require a shipping quote before processing. You are the importer of record and are responsible for customs duties, import taxes, tariffs and brokerage fees, which are not included in our prices unless a written quote states otherwise. Refused international shipments are refunded minus original and return shipping and any duties charged to PMD.
Free shipping and in-store pickup
Free shipping offers apply to standard ground service to the 48 contiguous states unless stated otherwise, and exclude freight and oversized items. In-store pickup in Jacksonville, FL is free; we'll email you when your order is ready.
Shipping charges
Shipping charges are not refundable on customer-requested returns. See our Returns & Exchanges Policy and Terms & Conditions.