Order Cancellation Policy
You can cancel any order free of charge for 3 days after you place it. After that, cancellation isn't guaranteed, and approved cancellations carry a 5% fee.
|
When you request |
Cancellation fee |
Refund |
|---|---|---|
|
Within 3 days of placing the order |
None |
100% of amounts paid, including any deposit |
|
After 3 days, before the item ships |
5% of the canceled merchandise subtotal (excludes tax and shipping), if approved |
Remainder, within 5 business days |
|
Special order after submission to the manufacturer or start of production |
Generally not cancelable; see Special Orders Policy |
Per Special Orders Policy |
|
After shipment |
Not a cancellation; see Returns & Exchanges Policy |
Per Returns & Exchanges Policy |
The 3-day holding period
PMD holds every order for 3 calendar days after it is placed before processing begins, so you have time to change or cancel it. The period starts when you receive your order confirmation email.
How to cancel
Reply to your order confirmation email with your order number, or call 904-755-8360 Monday–Friday, 9am–5pm ET. A cancellation is effective only when we confirm it in writing. Requests received outside business hours are timestamped when received.
Fees PMD will not charge
No cancellation fee applies when PMD cancels your order, when a pricing error or supplier price change occurs and you decline the revised price, or when PMD cannot meet a promised ship date and you cancel because of the delay.
Refunds
Refunds go to the original payment method within 5 business days of our written confirmation. Your bank or financing provider may need extra time to post the refund.
Nothing in this policy limits rights you have under applicable law.