Returns & Exchanges Policy
Request a return within 14 calendar days of delivery. Approved customer-requested returns carry a 20% restocking fee, waived if you choose store credit. Incorrect, damaged and defective items are handled separately, with no restocking fee.
How to request a return
- Contact PMD within 14 calendar days of delivery. Reply to your order confirmation email or call 904-755-8360 with your order number, the items and the reason.
- Wait for approval and a Return Authorization Number (RAN). Returns sent without a RAN may be refused.
- Ship the item at your cost to the address in your return instructions within 30 calendar days of receiving your RAN. Write the RAN on the outside of the box. Do not ship to the manufacturer or to the return address on the original package unless we instruct you to.
- We inspect the item and notify you of the result and any deductions.
Return eligibility
For customer-requested returns (wrong part ordered, changed your mind, no longer needed), items must be:
- Unused, uninstalled, unmodified and not test-fitted on the vehicle
- In original, undamaged packaging, with all hardware, accessories, instructions and labels
- For electronics: unopened, with manufacturer seals intact
Final sale (not returnable)
- Special-order, custom-built and made-to-order items, as described in our Special Orders Policy
- Wheel and tire packages that have been mounted or balanced
- Opened electronics and tuning software or licenses
- Items marked clearance or final sale on the product page
- Items that have been installed, painted, cut, drilled or otherwise modified
These restrictions do not limit your rights for incorrect, damaged or defective items.
Fees and shipping costs
- Restocking fee: 20% of the returned item's purchase price, excluding tax and shipping. Waived if you choose store credit; the waiver must be confirmed in writing before you ship the return.
- Original shipping: not refundable. If your order shipped free, the actual cost PMD paid to ship it is deducted from your refund.
- Return shipping: paid by you. Use a tracked and insured service; PMD is not responsible for returns lost or damaged in transit back to us.
- Freight and oversized items: returns must be packed as received and may require freight shipping, which can be costly. Contact us for a quote before requesting the return.
- Missing packaging or parts: may result in a deduction or refusal of the return.
Incorrect, damaged or defective items
No restocking fee applies, and PMD covers return shipping, when:
- PMD shipped the wrong item
- PMD confirmed fitment in writing and the part does not fit the vehicle you described
- The item arrived damaged and was reported under our Shipping Policy
- A defect is verified by PMD or the manufacturer
Contact us before installing or modifying the item, with your order number and photos of the item, part numbers, labels and packaging. Keep all packaging until the issue is resolved. Defects found after installation are handled under our Warranty Policy.
Exchanges
Exchanges need prior approval and are subject to availability and the eligibility rules above. For customer-requested exchanges, you pay return shipping, shipping for the replacement and any price difference; the restocking fee is waived on exchanges for in-stock items. If PMD made the error, we ship the correct item and arrange the return at no cost to you.
Refunds
Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or financing provider may take additional time to post it. Orders paid with Affirm are refunded to Affirm and reflected in your loan balance.
Store credit
Store credit is issued as a PMD gift card and is valid for 12 months from issue on any product at pmddriven.com.
Your rights
Nothing in this policy limits rights you have under applicable law.