Order Cancellation Policy

You may cancel your order without a fee during the initial three-day holding period, excluding holidays. After this period, cancellation is not guaranteed. Approved customer-requested cancellations are subject to a 5% cancellation fee calculated on the total purchase price, including taxes and shipping, except as described below.

The Three-Day Holding Period

PMD holds orders for three calendar days, excluding holidays, beginning when your order confirmation email is sent. Weekends count unless they are holidays.

Cancellation requests received during this period qualify for a full refund with no cancellation fee. Eligibility is based on when we receive your request, not when staff respond or send confirmation. Requests received outside business hours are timestamped when received.

How to Request Cancellation

Reply to your order confirmation email or email us from the original email address used when order was placed. Include your order number. You may also call 904.755.8360, Monday–Friday, 9am–5pm ET.

For security, cancellation requests submitted to us by email must come from the email address used to place the order. Requests submitted from any other email address do not constitute a valid cancellation request and will not be accepted. If you no longer have access to the original email account, please call 904.755.8360 for assistance with identity verification and cancellation.

We will confirm cancellation in writing to the email address associated with the purchase. Our verification and confirmation process does not extend or limit cancellation or refund rights provided by applicable law.

After the Holding Period

Once processing begins, we must verify the order’s status with our warehouse, manufacturer, or distributor before approving cancellation.

Approved customer-requested cancellations are subject to a 5% cancellation fee calculated on the total purchase price, including taxes and shipping. Your refund will equal the total amount paid, less the applicable cancellation fee.

Special orders are generally not cancelable once submitted to the manufacturer or production has begun after the holding period. Please review our Special Orders Policy.

Once an item has shipped, please refer to our Returns & Exchanges Policy. We will not apply both a cancellation fee and a restocking fee to the same merchandise.

When No Cancellation Fee Applies

No cancellation fee applies when:

• Your request is received during the initial three-day holding period, excluding holidays.

• PMD cancels your order because an item is unavailable or cannot be supplied.

• A pricing error or supplier price change affects your order and you decline the revised price.

• PMD cannot meet a promised shipment date and you exercise an applicable right to cancel because of the delay.

• Applicable law otherwise requires a full refund.

Withdrawing a Cancellation Request

If you decide to keep your order after requesting cancellation, confirm your decision in writing with your order number and authorization to continue fulfillment. PMD will confirm whether the order can proceed.

Withdrawal does not restart the original three-day holding period. Any later cancellation request will be reviewed based on when it is received, the order’s status, and applicable policies and legal rights.

Withdrawing a cancellation request with PMD does not automatically withdraw a payment dispute filed with your bank or payment provider.

Refunds

Refunds are issued to the original payment method within five business days of written cancellation confirmation, or sooner if required by law. Internal verification or approval procedures will not extend legally required refund deadlines.

Your bank or financing provider may require additional time to post the refund.

Nothing in this policy limits rights provided by applicable law.